Conflict Management

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Conflict Management

1 day
All levels
0 lessons
0 quizzes
0 students

Course Content:

  • Understand the main sources of conflict
  • Analyse and understand the nature of conflicts
  • Describing appropriate techniques to manage conflict
  • Implementing skills and strategies to manage and resolve conflict
  • Develop the confidence to tackle conflict effectively
  • Developing the attributes of a good conflict leader
  • Handling customer complaints

Duration
1 Day

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