Soft Skills
- 0 student
- 0 lessons
- 0 quizzes
- 1 day duration
Course Content:
- Understand the main sources of conflict
- Analyse and understand the nature of conflicts
- Describing appropriate techniques to manage conflict
- Implementing skills and strategies to manage and resolve conflict
- Develop the confidence to tackle conflict effectively
- Developing the attributes of a good conflict leader
- Handling customer complaints
Duration
1 Day
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